Stamford, CT

  • Customer Service/Inside Sales Associate

    Department
    Media
    Job Location
    US-CT-Stamford
  • KEY RESPONSIBILITIES

    • Full comprehension of our retail investing research products and the ability to communicate each of them effectively to our subscribers

     

    • Be able to effectively communicate and answer questions about Hedgeye’s unique investing research process as well as our current economic and market outlook to current subscribers and prospects

     

    • Field subscriber inquiries via email, phone call and social media including but not limited to Hedgeye.com, Twitter, LinkedIn and Facebook queries

     

    • Attract and retain subscribers by answering questions, and suggest appropriate product offerings

     

    • Help maintain subscriber database and keep database up to date including Salesforce and other internal databases

    SKILLS REQUIRED

    • Customer Service: responds promptly and professionally to customer needs; solicits customer feedback to improve service

     

    • Oral Communication: Speaks clearly and persuasively in all situations; listens and gets clarification; responds well to questions

     

    • Written Communication: Writes clearly and informatively; able to read and interpret written information

     

    • Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

     

    • Exceptional attention to detail with strong organizational and time-management skills

     

    • Ability to effectively use database information such as customer information systems

    EDUCATION/WORK EXPERIENCE

    • Bachelor’s degree

     

    • Experience in customer service required

     

    • Experience in financial services customer service preferred

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed